COMMUNICATE EFFECTIVELY IN THE SECURITY INDUSTRY
This unit of competency specifies the outcomes required to apply verbal, non-verbal and written communication skills for effective interaction with people in the security industry. It requires the ability to accurately receive and relay information, and to complete routine correspondence and documentation. The unit also requires the ability to adapt interpersonal styles and techniques to varying social and cultural environments.
This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities. This unit of competency has wide applications in a range of work roles in the security industry. Work is performed under supervision, and competency requires some judgement and decision making. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.
At the completion of this unit you will have skills and knowledge of sound speaking, reading, observation and listening skills to gather verbal and non-verbal information and confirm understanding with others.
Elements of this unit of competency
- Receive and understand information
- Communicate with others
- Record security information
- Lectures 3
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes